A Company of Interna Group

Sales conditions


Prices are quoted ex- work and are intended com fabrics and com leather. Goods are carried at client’s risk. Prices are expressed in Euros, and do not include VAT (Value Added Tax). Interna reserves the right to make, without notice, any appropriate improvements to materials, finishes and product design. Prices are subject to change without notice. The sending of the price list in no way implies a contractual obligation on the part of Interna to accept any orders; Interna reserves the right to accept orders or otherwise, on each separate occasion.


All goods can be collected ex-works. Deliveries can be made to the recipient, if the customer first requests an offer of transport costs and he confirms by writing the offer.


Prices include packaging in cardboard boxes. If packaging in wooden crates is required, an additional charge is made: €120 for sofas, €70 for chairs, armchairs, console tables and large tables, €50 for other tables and occasional tables. Marble, glass or stone tops are always packed separately in wooden crates. In such cases, packaging costs are met by Interna.


Lead times shown on the order confirmation should be regarded as approximate. When necessary, binding delivery dates can be agreed in advance and confirmed in writing. Where an order consists of a number of different items, the customer can require Interna to effectuate either partial deliveries or one single delivery, with corresponding partial or complete invoicing. The last consignment made counts as the termination of delivery. On being notified that the goods ordered are ready for collection or have been delivered to the agreed destination, the buyer has to effectuate prompt collection. Variations to an order will be accepted up to three days after Interna’s issue of an order confirmation. Any changes after the three-day limit will be considered on an individual basis and will be subject to a 10% surcharge on the list price for that item. Where the customer is supplying fabric or other material for upholstered items, the item will be completed and ready for dispatch/ collection within 20 days of receipt of said material from the customer. Acceptance of orders which involve the supply of fabric/material by the customer will be subject to Interna’s judgment on the suitability of the material chosen for that specific item.


Terms of payment are as shown on the order confirmation and/or contract. Late payment will be subject to an increased charge based on the Italian interest rate applicable at that time.


The cancellation of an order shall be agreed with Interna, who will reserve the right to charge the customer for any losses or expenses incurred.


Interna retains full ownership of the goods until receipt of full payment


The return of goods must be agreed in writing with Interna. The customer is responsible for the correct packaging of the goods returned and the customer will be liable for any damage caused by inadequate or incorrect packaging. The cost for returning the goods are at purchaser charge.


Before accepting delivery the customer shall check the condition of the packaging and notify the shippers immediately of any damage or other problems and inform Interna in writing within 24 hours of delivery. Complaints regarding defects not resulting from shipping will be considered only if received within 8 days of delivery. Unless a separate written agreement exists, Interna’s liability is limited to the repair or replacement of an item regarded as defective by Interna and does not include compensation for any other expenses incurred.


All fabrics and sundry material supplied by the customer must be delivered carriage paid, together with the “Fabric Form” completed in its entirety (see page 20 of the accompanying price list). Interna is not responsible for fabrics, leathers and materials received by the client which do not comply with the fire rating regulation and standards of commercial use in the country of delivery. The additional cost for any treatments and certification necessary to respect the above mentioned regulations and standards are at purchaser’s charge.


Owing to the natural qualities of wood, Interna does not guarantee that items produced using the same type of wood will display uniformity of colour and grain. Exposure to light and the natural aging process mean that wood is subject to changes in colour. Interna is not responsible for damages due to improper use of wooden items


The dimensions of all products stated in the technical specifications are given in centimetres and inches and are subject to normal tolerances.


All products carry a 12-months warranty against correct usage and normal wear and tear. If goods are defective Interna’s liabilities end when the item being replaced has been delivered, carriage paid. In order to benefit of a contractual warranty, the Buyer must advise Interna of any defect on the received furniture within two weeks of the day on which the defect was noticed.If the defect is apparent, the claim must be sent to Interna in writing within 8 days of receipt and in any event prior to installation of built-in furniture. The contractual warranty is strictly limited to the repair or to the replacement of furniture which have been recognized as defective by an identical or similar piece of furniture. Under no circumstances can a claim be made for labor, travel, time, damages, or any compensation or penalty of any kind (namely for deprivation of use, etc.). The repair, modification or replacement of parts during the period of warranty does not extend the warranty. The warranty is conditional upon the customer meeting the payment terms.


The contractual agreement implied by the placing of an order by the customer and the issue of an order confirmation by Interna is governed by the laws of Italy. Any dispute relating to the execution and interpretation of the contract/order will be settled exclusively under Italian law and the exclusive place of jurisdiction is the Udine Law Court.